GoodSeva Privacy Policy
GoodSeva ("we," "our," or "us") is committed to safeguarding the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services through https://www.goodseva.com and related mobile apps, APIs, and communication platforms.
This policy complies with:
- India's Digital Personal Data Protection Act, 2023 (DPDP Act)
- European Union General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable international data protection laws
By using our platform, you agree to the collection and use of information in accordance with this policy.
Information You Provide
- Name, company, contact details
- Cargo, truck, route, and transaction information
- Payment information
- Identification documents (KYC/AML)
Automatically Collected Data
- IP address, device type, browser, OS
- Cookies and analytics data
- GPS location (if telematics enabled)
Third-Party Sources
- Insurance providers, finance partners
- Fleet and IoT partners
- Public and commercial databases
Platform Operations
To provide platform features and freight matching
Payments & Verification
To process payments and verify identity
Customer Support
To offer multilingual support via AI/chatbots and human agents
Communications
To send service notifications, alerts, invoices, and status updates
Legal Compliance
To ensure compliance with applicable law (e.g., motor vehicle laws, tax regulations)
Platform Improvement
To improve platform experience via analytics
Consent
Marketing, cookies, WhatsApp support
Contractual Necessity
Booking, payment, platform usage
Legal Obligation
KYC, invoicing, audits
Legitimate Interest
Fraud prevention, platform security, customer service
We may share data with:
- Third-party logistics, finance, insurance, and fuel service partners
- Telematics and IoT device providers
- Payment processors and customer support tools
- Legal and regulatory authorities
- Affiliates or successors in case of acquisition
Data may be transferred and stored outside your country of residence. We use safeguards such as:
International Data Transfer Protections
- Standard Contractual Clauses (GDPR)
- Contractual obligations and security measures (DPDP & CCPA)
- Data encryption during transfer
- Compliance with local data protection regulations
Security Measures
- Encrypted storage
- Two-factor authentication
- Role-based access control
- Regular security audits
- Firewalls and intrusion detection
Data Retention
- Aligned with legal, regulatory, and operational needs
- Specific retention periods for different data types
- Secure deletion or anonymization after retention period
- Annual review of retention policies
Depending on your jurisdiction, you may:
Access & Update
Access and update your personal data
Deletion
Request deletion of your personal data
Data Portability
Request data portability
Object/Restrict
Object to or restrict processing
Withdraw Consent
Withdraw consent at any time
Complaints
File a complaint with a supervisory authority
Contact for Rights Requests
To exercise your rights, please contact us at: privacy@goodseva.com
Age Restriction
Our services are not intended for children under 18. We do not knowingly collect personal data from minors.
If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary Cookies | Enable site functionality | Session |
| Analytics Cookies | Help improve platform experience | 1-2 years |
| Marketing Cookies | Used for remarketing (with user consent) | 1 year |
Cookie Management
You can manage cookie preferences via browser settings or our cookie banner.
Policy Updates
We may update this Policy periodically. Any significant changes will be communicated via the platform or email.
We will indicate the effective date of the latest version at the top of this policy. Continued use of the service constitutes acceptance of the updated policy.
Version History:
- Version 1.0: July 15, 2025 - Initial release
GoodSeva Privacy Contact
California Residents (CCPA)
California residents may opt-out of "sale" of personal information (as defined by CCPA).
European Union Residents (GDPR)
EU residents have rights under GDPR, including to lodge complaints with their data protection authority.
For more information, visit our dedicated privacy portal:
https://www.goodseva.com/privacyYour Privacy Matters
GoodSeva is committed to protecting your personal data and being transparent about our data practices. We continually review and enhance our privacy protections to meet global standards and regulations.
Effective Date: July 15, 2025
