GoodSeva Support Center: 24/7 AI, IoT, and Multilingual Logistics Customer Support for Shippers, Carriers, and Fleet Operators in India
At GoodSeva Smart Transport, we understand that logistics runs 24/7, and so does our Support Center. Built on AI + human hybrid assistance, our always-on, multilingual logistics support system ensures that shippers, carriers, fleet operators, and financial partners get instant, reliable help whenever they need it.
Our Support Channels
AI-Powered Chatbot
(OpenAI ChatGPT Integration)
- Available 24x7 on www.goodseva.com
- Trained on logistics, transport, IoT, fleet, payments, compliance, and booking-related topics
- Handles FAQs, shipment queries, payments, GPS, trip status
- Escalates to live agents when needed
WhatsApp Business Platform
- Conversational AI-powered chatbot with human handoff
- Support for English, Hindi, Telugu, and other Indian languages
- Real-time tracking updates, documentation, alerts, and live help
- Accessible via +91-9052922111
Voice-Based Call Center (24x7)
- Dedicated multilingual voice support
- India Toll-Free | International support lines
- Languages supported: English, Hindi, Telugu, Tamil, Kannada, Bengali, Marathi, Punjabi, Spanish, Arabic
- Escalation routing to technical agents or account managers
Email Support
- Write to support@goodseva.com
- Ideal for ticketed issues, regulatory queries, billing, and document sharing
- 6-hour standard response SLA
Live Chat (Human + AI Hybrid)
- Integrated in web and mobile platforms
- Available for onboarding, account access, platform help, IoT/FMS troubleshooting, and escalation
In-App Support (Mobile App)
- Context-aware smart help inside GoodSeva App (iOS & Android)
- Track loads, chat, voice message support, raise tickets
- Connect to knowledge base and tutorials
Social Media Support
- DM us on Twitter/X (@GoodSeva), Facebook (fb.com/goodsevafreight), LinkedIn (GoodSeva Marketplace)
- Response team for alerts, news, and customer messages
Multilingual & Inclusive Support
GoodSeva's Support Center is inclusive and localized:
- Supported Languages: English, Hindi, Telugu, Tamil, Kannada, Bengali, Marathi, Punjabi, Spanish, French, Arabic
- Voice-based accessibility and regional routing
- Language-agnostic AI chatbot that detects and responds in local language context
Language Support Map
Support Functions and Categories
We cover a comprehensive set of support needs:
- Account Creation, Login & Onboarding
- Load Posting / Truck Booking Help
- Fleet & FMS Software Assistance
- IoT Sensor Setup, Alerts & Telematics Diagnostics
- Shipment Visibility, Tracking & Route Assistance
- Documentation, Billing & Compliance Support
- Insurance, Financing, Loan & Credit Help
- Fuel Cards / EV Charging / Reconciliation
- Regulatory or Legal Support
- Platform Demos & Training Walkthroughs
Escalation Matrix & Resolution Timelines
| Tier | Support Type | Response Time |
|---|---|---|
| Tier 1 | AI Chatbot / WhatsApp Bot | Instant (0–5 sec) |
| Tier 2 | Live Chat / Email | < 6 Hours |
| Tier 3 | Voice Call Support | < 90 Seconds |
| Tier 4 | Escalation Email (grievances) | 24 Hours |
| Tier 5 | Enterprise Account Manager | Based on SLA |
Self-Service Resources
Knowledge Base / Help Center
Searchable articles on:
- Shipment Booking
- Telematics Device Use
- Fleet Software (FMS)
- Insurance & Finance
- Compliance & Taxation
Outage Alerts & Platform Status (Coming Soon)
Check system uptime, gateway status, GPS downtime
Visit: https://status.goodseva.com
Always-On Support, Anywhere You Go
With the GoodSeva mobile app, our Support Center is always at your fingertips — on the road, in your office, or at a remote location. Whether you're a trucker needing load details or a shipper tracking 100+ consignments, GoodSeva gives you full support with speed, clarity, and care.
