FAQ's About GoodSeva

Welcome to the GoodSeva Frequently Asked Questions section. Here you will find clear, concise, and educational answers tailored to all stakeholders on our platform: shippers, carriers, transport contractors, fleet operators, finance and insurance companies, fuel/petroleum card providers, FMS-SaaS users, IoT vendors, and consignees.

1. General Platform Overview

GoodSeva is an integrated digital marketplace for road freight and logistics, offering services like shipment booking, truck matching, IoT-based tracking, telematics, fuel and insurance integration, and digital documentation to simplify the logistics and transport value chain.

GoodSeva is designed for shippers, carriers, fleet managers, transport agencies, finance partners, insurance companies, fuel card issuers, consignees, and tech partners dealing with IoT, tracking, and vehicle telematics.

2. For Shippers

Create a shipper account, post your shipment details (origin, destination, weight, dimensions), get quotes from carriers, negotiate, and confirm your booking.

Yes, GoodSeva provides live tracking via GPS/IoT devices and real-time updates through the platform, mobile app, and WhatsApp.

You can opt for cargo insurance during booking. Partner insurance providers are integrated into the platform.

3. For Carriers & Fleet Operators

Sign up as a carrier, upload vehicle and driver details, and complete KYC and compliance documents. Once approved, you can post truck availability.

Yes, carriers receive load recommendations and alerts based on preferred lanes, vehicle types, and availability.

Using FMS-SaaS, you can monitor fleet health, trip analytics, driver performance, and fuel usage through telematics integrations.

4. For Transport Contractors & Agencies

Yes, verified transport contractors and agencies can act as intermediaries to match supply and demand and manage fleet on behalf of clients.

Yes, platform fees are transparently displayed during booking. Custom packages are available for high-volume users.

5. For Finance & Insurance Companies

Finance partners can offer working capital, invoice discounting, and vehicle loan products through APIs or platform dashboards.

Yes, insurers can offer policies for vehicle, cargo, driver, and liability directly within booking workflows.

6. For Petroleum Companies & Fuel Card Issuers

Yes, GoodSeva allows tracking of fuel expenses, digital card management, and integration with major petroleum brands and banks.

Yes, you can offer branded fuel cards or cashback programs via GoodSeva’s partner dashboard.

7. For IoT & Telematics Vendors

GoodSeva supports GPS trackers, tire pressure monitors, fuel sensors, temperature sensors, dash cams, and driver behavior analytics tools.

Yes, vendors can use the GoodSeva API or SDK to integrate their devices into fleet dashboards and tracking panels.

8. For Consignees

Consignees can subscribe to shipment notifications via SMS, WhatsApp, or email and access POD (Proof of Delivery) directly through the tracking link.

Yes, use the tracking link or GoodSeva app to report issues or delays to the shipper or support center.

9. Payments & Billing

Payments are processed securely via GoodSeva’s integrated payment gateway with support for NEFT, UPI, cards, and escrow accounts.

Yes, auto-generated GST-compliant invoices are available for each transaction.

10. Support & Customer Service

Use the 24x7 support center via chatbot, WhatsApp, live agent chat, email (support@goodseva.com), or call center.

Support is multilingual including English, Hindi, Telugu, Tamil, Marathi, Kannada, Bengali, and others.

11. Security & Privacy

Yes, GoodSeva complies with global data laws like GDPR, CCPA, and India’s DPDP Act. Your data is encrypted and never shared without consent.

Yes. Log in to your profile or contact privacy@goodseva.com to update or request deletion.
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